Vector Resolve CMS Demo

Try out the Vector Resolve Complaint Management System (CMS) demo and see what it can do for your firm.

👇 Interactive demo below - click around to explore features

💡 This is a working demo: All features are interactive. Sample data represents a typical small financial services firm. Changes you make are not saved.

ComplaintMaster Pro

Demo Financial Services Ltd
👤 Sarah Mitchell (Compliance Officer)

Executive Dashboard

Total Complaints (MTD)
24
↑ 12% vs last month
Within 8 Weeks
94%
↑ 3% vs last month
Upheld Rate
42%
↓ 5% vs last month
Redress Paid (YTD)
£18.4k
↓ 8% vs last year

Complaint Trend (Last 6 Months)

By Category

At Risk Complaints (Approaching Deadline)

⚠️ 3 complaints need attention
Ref Customer Category Days Open Status
COMP-2026-045 J. Anderson Advice & Guidance 48 days (8 days left) Investigating
COMP-2026-042 M. Thompson Delays 43 days (13 days left) Investigating
COMP-2026-038 R. Williams Communication 40 days (16 days left) Investigating

All Complaints

Reference Date Customer Category Priority Handler Status Days
COMP-2026-048 05 Jan 2026 Sarah Davies Fees & Charges High Tom Brown New 2
COMP-2026-047 03 Jan 2026 James Wilson Communication Medium Emma Clarke Investigating 4
COMP-2026-046 28 Dec 2025 Lisa Martinez Product Information Low Sarah Mitchell Resolved 10
COMP-2026-045 20 Nov 2025 John Anderson Advice & Guidance High Tom Brown Investigating 48
COMP-2026-044 18 Nov 2025 Patricia Green Policy Admin Medium Emma Clarke Resolved 50

Root Cause Analysis

Aviation-grade safety analysis applied to complaint management

📋 Complaint: COMP-2026-045 - J. Anderson

Issue: Customer received unsuitable investment advice resulting in £12,000 loss

Outcome: Upheld - £12,000 redress paid

🔍 Root Cause Identification

🧀 Swiss Cheese Model Analysis

Multiple defensive layers failed, allowing the error to reach the customer

Layer 1: Front-Line

❌ Adviser gave unsuitable advice

Layer 2: Supervision

❌ Supervisor didn't review before implementation

Layer 3: Systemic

❌ No regulatory update process

Layer 4: Organizational

❌ Training not prioritized

✅ Recommended Actions

Implement mandatory regulatory update training
Owner: Training Manager | Due: 28 Feb 2026 | Type: Training

Quarterly updates on regulatory changes with mandatory completion and testing

Introduce pre-implementation peer review
Owner: Compliance Officer | Due: 15 Feb 2026 | Type: Process Change

All advice over £10k must be peer-reviewed before customer implementation

Corrective Actions Register

Open Actions
12
Overdue
3
Completed (30d)
8

All Actions

Action ID Description Type Owner Due Date Status
ACT-2026-008 Update advice process to include regulatory checklist Process Change Sarah Mitchell 31 Dec 2025 (Overdue) In Progress
ACT-2026-009 Implement quarterly regulatory training Training Training Manager 28 Feb 2026 Open
ACT-2026-010 System alert for high-value transactions System Enhancement IT Manager 15 Feb 2026 In Progress
ACT-2026-005 Update customer communication templates Communication Emma Clarke 15 Jan 2026 Completed

Action Effectiveness

Measuring the impact of completed actions on complaint reduction

Action: Updated Communication Templates
Target: Communication complaints
Before: 8/month → After: 3/month
✓ 62% Reduction
Action: Adviser Training Program
Target: Advice complaints
Before: 5/month → After: 2/month
✓ 60% Reduction
Action: Process Checklist Added
Target: Admin errors
Before: 6/month → After: 2/month
✓ 67% Reduction

Management Information & Reports

Sample Report: Root Cause Analysis Summary

Last 6 months - Showing top 5 root causes

Key Insights
  • Training gaps are the leading root cause (28% of complaints) - Recommendation: Quarterly refresher training implemented
  • Process failures second highest (22%) - Recommendation: Process documentation review completed, checklists added
  • Communication breakdowns reduced by 62% after template update - Action was highly effective
  • System issues stable at 12% - IT roadmap includes planned upgrades in Q2

Regulatory Compliance Dashboard

Acknowledged within 5 days
98%
✓ Target: >95%
Resolved within 8 weeks
94%
✓ Target: >90%
RCAs Complete
85%
✗ Target: 100%
FOS Referrals (YTD)
4
2 upheld, 2 rejected

Stop Complaints, Don't Just Track Them

Vector Resolve is the only system that treats root cause analysis as seriously as compliance

65%
Average complaint reduction
10x
Cheaper than enterprise
4 weeks
To full implementation
Get Your Free Consultation

Built by a former financial services complaints manager • FCA-FSA-compliant • Aviation-grade RCA